Payment & Payout Policy

Last updated: September 6, 2026

How customer payments, Kominote fees, seller earnings, and payouts are handled

1. Payment Processing

Kominote uses or intends to use qualified marketplace payment providers to process customer payments and seller/provider payouts. Users may be required to complete identity, tax, bank, or compliance onboarding directly with the payment provider.

2. Customer Charges

Customer totals may include the product or service price, shipping, applicable taxes, disclosed Kominote buyer fees, and discounts. All charges should be shown before payment confirmation.

3. Kominote Platform Fees

Kominote may deduct marketplace or service fees automatically from transactions. Standard launch pricing is intended to be 6% seller + 2% buyer for products and 8% provider + 3% buyer for services, subject to the live fee schedule disclosed by the Platform. A configurable minimum fee may apply.

4. Non-Refundable Fees

Kominote platform, marketplace, and service fees are non-refundable by default, except where required by applicable law or expressly authorized by Kominote.

5. Seller and Provider Earnings

Seller/provider earnings are calculated separately from customer charges. Earnings may be reduced by applicable Kominote fees, payment-processing costs, refunds, chargebacks, dispute adjustments, taxes, or other disclosed adjustments.

6. Earnings Status

Earnings may appear as Pending, Held, Available, Paid, Reversed, or Adjusted. Successful customer payment does not necessarily mean funds are immediately available for payout.

7. Payout Eligibility

For products, payout eligibility may consider fulfillment, shipping, delivery, dispute windows, fraud review, and other settlement conditions. For services, payout eligibility may consider booking completion, dispute conditions, fraud review, and other settlement requirements.

8. Payout Holds

Kominote or its payment provider may reasonably delay payouts for fraud review, chargebacks, disputes, verification, suspicious transactions, fulfillment issues, security concerns, legal obligations, or policy violations.

9. Failed Payouts

If a payout fails, the amount may remain associated with the seller/provider balance until eligible payment information is corrected or the issue is otherwise resolved.

10. Refunds, Chargebacks, and Reversals

Refunds, chargebacks, payment disputes, fraudulent transactions, or payment-provider actions may result in adjustments, reversals, or negative balances where permitted by applicable agreements and law.

11. No Escrow Representation

Pending earnings are not described as legal escrow unless Kominote expressly establishes and discloses an authorized escrow arrangement.

12. Currency and Conversion

Kominote may support multiple currencies over time. Currency conversion rates, foreign-exchange fees, cross-border fees, and availability depend on the payment provider and jurisdiction.

13. Contact

Payments Support: support@kominotetechnologies.comWebsite: mykominote.com

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