Customer Care Policy
Last updated: September 6, 2026
How users can obtain support for accounts, commerce, bookings, safety, and technical issues
1. Purpose
Kominote Customer Care provides support for account access, marketplace transactions, professional bookings, payments, seller payouts, verification, safety concerns, organizations, and technical issues.
2. Support Categories
- Account & Login
- Orders & Purchases
- Shipping & Delivery
- Returns & Refunds
- Professional Bookings
- Quotes
- Payments
- Seller/Provider Payouts
- Business & Professional Profiles
- Verification
- Organizations & Projects
- Safety & Reporting
- Technical Problems
3. Support Requests
Users should be able to submit a support request through the Platform or designated support channels. Each request should receive a unique ticket number, such as KOM-SUPPORT-10482.
4. Ticket Status
Recommended ticket states are Open, Under Review, Waiting for User, Resolved, and Closed. Financial, safety, refund, and dispute tickets should retain an auditable case history.
5. Information We May Request
Depending on the issue, Customer Care may request order numbers, booking numbers, screenshots, tracking information, transaction records, photographs, messages, identity verification, or other evidence reasonably necessary to resolve the request.
6. Response Prioritization
Kominote may prioritize immediate safety threats, account takeover, payment fraud, active disputes, payout issues, and time-sensitive order or booking problems ahead of routine inquiries.
7. Customer Care Limitations
Customer Care cannot provide legal, medical, financial, immigration, or other regulated professional advice unless Kominote expressly offers such a service through appropriately qualified personnel. Customer Care also cannot override applicable law or third-party payment-provider requirements.
8. Abuse of Support
Users may not threaten, harass, spam, impersonate, or knowingly submit fraudulent evidence to Customer Care. Abuse may result in communication restrictions or account enforcement.
9. Appeals and Escalation
Where appropriate, unresolved marketplace, payout, refund, safety, or moderation matters may be escalated to specialized review teams. Not every decision is necessarily eligible for appeal.
10. Contact
Customer Care: support@kominotetechnologies.comTrust & Safety: support@kominotetechnologies.comWebsite: mykominote.com